Assist Teignbridge, a charity providing nail trimming, sitting, enabling and domestic support services in Teignbridge, received a Good rating across all five key questions at its July 2016 inspection. The service demonstrated strong person-centred values, safe recruitment and training practices, proactive staff responses to changing needs, and effective governance with no complaints or failure themes identified.
Strengths
· People felt safe and comfortable with staff; safeguarding training was in place and staff understood reporting procedures
· Safe recruitment practices including DBS checks, references, health screening and identity verification
· Staff completed up-to-date training including NHS-accredited nail trimming training updated annually, and felt well supported with regular supervisions
· Staff were kind, caring and compassionate; people described staff as friends and praised their respectful, polite manner
· Assessments carried out before service commencement and reviewed at every visit; staff responded proactively to changes in wellbeing
Assist Teignbridge, a homecare charity in Dawlish, was rated Good across all five key questions at its June 2018 inspection, maintaining the rating from its previous July 2016 inspection. No concerns or failures were identified; the service demonstrated safe, person-centred, well-led care with strong community engagement and effective staff training.
Strengths
· People felt safe and staff conducted risk assessments at every visit, including home environment checks and fire safety referrals.
· Staff received up-to-date training including specialist input from NHS and district nurses; annual nail cutting training maintained.
· People spoke very highly of staff: 'Staff are lovely, we talk laugh and joke' and 'I don't know what I'd do without them.'
· Person-centred care planning with individual matching of staff to people and flexible scheduling arranged directly with service users.
· Strong community partnerships, volunteer befriending service, and recognition with the Quality Assurance Mark for Health and Wellbeing in January 2018.