moderate“Risk assessments and care plans lacked detail around person centred care needs... the providers governance system in place had not identified the lack of information within risk assessments”
governance
1 finding
moderate“The electronic system in place did not always allow the registered manager to identify shortfalls in the completion of peoples' health records.”
person centred care
1 finding
moderate“Care plans were not always person centred and identifying specific needs of a person.”
record keeping
1 finding
minor“More detail was needed to be added to provide clearer guidance for staff [on eating and drinking needs].”