Moon Rise 24hr Recruitment Ltd is a Good-rated domiciliary care agency supporting 3 people, including those with learning disabilities and autism, with both Safe and Well-led key questions rated Good at this focused inspection. The service demonstrated consistent, person-centred care, safe medicines management, robust recruitment, and effective governance with no failure themes identified.
Strengths
· Consistent staffing team providing 24-hour service, with people knowing carers by name and feeling safe and comfortable with them.
· Medicines managed safely with staff completing training and having competence assessed regularly.
· Safe recruitment procedures including DBS checks and references completed for all staff.
· Registered manager recognised for commitment to equality and diversity, receiving an award in recognition.
· Effective quality monitoring systems including regular audits, spot checks, and acting promptly on improvements.
Quality-Statement breakdown (10)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristics; continuous learning and improving careGood