moderate“Some staff said they found the service to be disorganised; they told us of examples of not receiving their rota until the night before work, or concerns not being addressed.”
staffing levels
1 finding
moderate“Some staff told us they did not feel they had time to complete their calls as the rotas were not organised well, for example care calls had been scheduled without travel time in between.”
leadership
1 finding
moderate“the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.”
incident learning
1 finding
moderate“We identified a small number of further incidents that should have been notified to us, and provided the registered person with a reminder of notifiable incidents following the inspection.”
infection control
1 finding
minor“we noted only a small number of staff, according to the provider's own records, had undertaken training in infection control.”
missed or late visits
1 finding
minor“Some people told us care calls were not always at the agreed times, although predominantly they said this was when the care staff had been delayed due to the needs of other people.”