Health Personnel Limited's supported living service in London improved from Requires Improvement to Good across all five key questions, having remediated all five prior regulatory breaches relating to consent, safe care, complaints, staffing, and governance. The service demonstrates strong person-centred practice, effective medicines and risk management, and robust quality assurance systems.
Strengths
· Medicines managed safely with MAR records, competency assessments, PRN protocols, storage monitoring, and routine audits.
· Risk assessments and management plans completed with specialist input; PEEPs in place for all residents.
· Safe recruitment practices including DBS checks, employment history, references, and qualification verification.
· Staff supported through comprehensive induction, regular supervision, and relevant training including MCA, safeguarding, and epilepsy awareness.
· Person-centred care plans reviewed regularly, reflecting individual needs, communication preferences, and positive behaviour support.
Quality-Statement breakdown (22)
safe: Using medicines safelyGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills, and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance, and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and take part in activitiesGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood