SD Care Agency received a Good rating across all five key questions at its August 2023 inspection, with no regulatory breaches identified. The service demonstrated strong person-centred practice, consistent staffing, effective multi-agency collaboration and a well-governed, learning-oriented culture under an engaged registered manager.
Strengths
· Consistent staffing allocation gave people regular familiar carers, particularly benefiting those living with dementia
· Strong multi-agency working with health and social care professionals, praised as a top agency by referrers
· Robust safeguarding knowledge among staff with clear policies and appropriate escalation processes
· Thorough induction including shadowing and introductions to people's homes before solo working
· Regular audits, supervisions, appraisals and staff meetings fostering an open, learning culture