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Date of Assessment: 29 January 2026 to 11 February 2026. The service is a domiciliary care agency providing personal care to older adults, adults with dementia and physical disabilities. Accident and incidents were not always identified and recorded to capture themes and learning for the future. People received their care visits. Some of the care visits were late. However, we identified no missed visits. Systems and processes were in place. Some audits did not always identify patterns and themes of concern. Care plans were person centred and detailed to capture people’s needs. People’s care was reviewed regularly to ensure care was meeting their up-to-date needs. Staff completed a thorough induction and training before providing people with care. Staff were skilled and confident in their roles. The director, registered manager and nominated individual actively attended additional training and information sessions to promote a high quality of care. Staff were knowledgeable about people’s care needs. Staff understood when to raise a concern and the appropriate people to report these to.
npm run etl:reports -- --location 1-2406904791.Date of Assessment: 29 January 2026 to 11 February 2026. The service is a domiciliary care agency providing personal care to older adults, adults with dementia and physical disabilities. Accident and incidents were not always identified and recorded to capture themes and learning for the future. People received their care visits. Some of the care visits were late. However, we identified no missed visits. Systems and processes were in place. Some audits did not always identify patterns and themes of concern. Care plans were person centred and detailed to capture people’s needs. People’s care was reviewed regularly to ensure care was meeting their up-to-date needs. Staff completed a thorough induction and training before providing people with care. Staff were skilled and confident in their roles. The director, registered manager and nominated individual actively attended additional training and information sessions to promote a high quality of care. Staff were knowledgeable about people’s care needs. Staff understood when to raise a concern and the appropriate people to report these to. At the time of our assessment, the service was registered in providing care to people with a learning disability and autistic people. However, the registered provider was not registered for this service user band. Although, staff had received training within this area. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
npm run etl:reports -- --location 1-2406904791.npm run etl:reports -- --location 1-2406904791.npm run etl:reports -- --location 1-2406904791.