moderate“We found staff were scheduled to be in two places at the same time and/or did not have sufficient travel time between visits to enable them to get to people on time.”
moderate“They get everything done but I never know when they are coming, and they don't stay for the full time and They only stay about 15 minutes instead of 30.”
record keeping
1 finding
moderate“The ECM data showed staff were routinely logging into one visit before logging out of the previous visit.”
governance
1 finding
moderate“the issues with staff logging in and out incorrectly persisted which meant the provider could not demonstrate all people were getting their care visits as planned.”
medication management
1 finding
minor“the provider was not aware of national initiatives such as STOMP which is a project to stop the over medication of people with a learning disability, autism or both with psychotropic medicines.”