moderate“We could not be assured that the times recorded on timesheets accurately reflected the time people received support.”
minor“Care workers did not consistently record the support people received with eating and drinking... they did not always record what they had supported a person to eat or drink.”
care planning
1 finding
moderate“Risk management plans were not always updated when people's needs had changed.”
medication management
1 finding
minor“Sometimes prompting and administering were used interchangeably in people's care plans, which meant plans did not fully describe people's support needs consistently.”
infection control
1 finding
minor“The provider had not been following testing requirements for COVID-19... the provider was not aware of this requirement and had stopped routine testing of care staff.”
consent capacity
1 finding
moderate“Aspects of how the provider obtained consent did not fully reflect best practice... Sometimes mental capacity assessments were not clear on exactly what the specific decision being assessed was.”
governance
1 finding
moderate“Service development was not always effectively planned... this plan was broad in places, and lacked clear details on what exactly would be done with timescales and clear responsibilities.”