minor“care plans were basic in detailing equality and diversity needs of people. We made a recommendation in this area.”
minor“Individual care plans covered the areas were people needed support but these were not always detailed. For example, one plan said to assist with personal care, another said to support to stay safe.”
medication management
2 findings
moderate“Staff had received medicines training but their competence to administer medicines had not been assessed.”
minor“the recording system did not meet with the NICE guidance on managing medicines for adults receiving social care in the community.”
missed or late visits
1 finding
minor“we found that staff were late on some occasions. A relative said, "If carer is running late, [they] always lets us know."”
end of life care
1 finding
minor“Systems were not in place to ensure people received appropriate end of life care.”