Fuchsia Homecare Ltd received an overall rating of Good across all five key questions at its August–October 2023 inspection, with people and relatives consistently praising safe, compassionate and person-centred care delivered by a consistent, well-trained staff team. Governance and quality monitoring systems were well embedded, though the service was operating without a registered manager at the time of inspection, with an application in progress.
Strengths
· Consistent care workers who knew people well and supported them safely, with rotas provided in advance and visits completed on time.
· Medicines managed safely with staff trained and competency-assessed; regular audits and checks in place.
· People and relatives consistently praised staff as kind, compassionate and person-centred, treating people with dignity and respect.
· Care plans were detailed, regularly reviewed and updated with full involvement of people and relatives.
· Strong governance with audits, spot checks, and quality monitoring systems embedded across the service.
Quality-Statement breakdown (22)
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood