moderate“At the previous inspection in January 2018, we found they were in breach of Regulation 9 because care plans were not personalised and did not include information about how to support people with their personal care needs.”
critical“assessments of people's needs had not been carried out prior to the provision of care and care plans did not contain information about how to support people with personal care needs”
record keeping
1 finding
minor“The registered manager told us they checked completed medicine charts but made no record of this. We discussed this with them and they said they would implement a system to record that they had checked.”
person centred care
1 finding
critical
“care plans were very basic and lacked personalised information about how to support individuals...personal care was not covered in their care plan”
staff training
1 finding
minor“The registered manager told us they did not use the Care Certificate as part of their staff induction process.”