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Date of assessment: 25 February to 21 May 2025. At this assessment we looked at all 34 quality statements. Rotherham Regional Office is a supported living service registered to provide personal care for autistic people, people with learning disabilities, physical disability, sensory impairment and people with mental health needs. We assessed the service because we had not visited since 28 September 2017. The assessment was also prompted in part due an increase in medicines errors. We found no evidence during this assessment that people were at risk of harm from these concerns, as the provider’s governance systems were effective, and any risk had been quickly identified and addressed, and people’s medicines were managed safely. CQC only inspects services where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. Where they do provide personal care, we also consider any wider social care provided during our assessment. At the time of this assessment the service was supporting 18 people who received assistance with their personal care. We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At this assessment we found the service was exceptional at making sure people were at the centre of their care and support choices. People’s care and support was joined-up, flexible and supported choice and continuity. There was regular and proactive engagement with people, those close to them, and partner professionals. There was a very strong focus on supporting people to thrive, develop skills and enjoy new experiences, and to maintain important relationships. The service was exceptional at developing appropriate, accurate and up-to-date information in formats that were tailored to individual needs and people’s support plans and records met their requirements for meaningful communication and decision-making. The service strived to deliver care and support in line with best practice. People’s capacity was assessed and staff sought their consent to deliver care and support. The provider had a very clear shared vision, strategy and culture. This was based on being honest, caring and compassionate, positive, professional, and responsive. Staff and managers were brave in encouraging positive risk taking to help grow the horizons of the people they supported and encouraging staff to speak out if something was not right. People received very reliable, timely and effective support from staff who understood their needs well. The management team investigated concerns and incidents thoroughly. Where things had gone wrong, they had addressed shortfalls promptly and used the lessons learned to strengthen and improve the safety and quality of the service and make sure safeguarding processes were effective. There were enough staff with the right skills, qualifications and experience to provide a safe and personalised service. The staff and managers we spoke with were clear about their roles and very passionate about the support they offered, which was centred around and involved people in all decisions about their lives. We saw instances of exceptionally personalised care and support, and improvements in people’s health and wellbeing. This was underpinned by good governance and excellent management oversight. Staff acted respectfully and professionally. They took the time to understand people’s preferences and to act on them. The provider asked people and staff for their feedback about the service and this was used to make improvements.
npm run etl:reports -- --location 1-243588196.Eden Supported Living's Rotherham Regional Office was rated Good across all five key questions at its September 2017 inspection, reflecting well-trained staff, person-centred care planning and sound governance. Minor shortfalls were noted in MAR recording consistency, audit action plan completion, and occasional staffing cover gaps, but none constituted regulatory breaches.
Eden Supported Living's Rotherham Regional Office received a Good rating across all five key questions following an announced inspection in April–May 2015. The service demonstrated strong safeguarding practice, person-centred care planning, and responsive leadership, with only minor gaps noted in audit record-keeping and incident reporting systems.