DALO Living & Travel Limited was rated Good overall following a focused inspection of safe, effective, and well-led key questions, with caring and responsive ratings carried forward as Good from the previous inspection. The service demonstrated strong person-centred care, effective risk management, and a positive, inclusive culture led by a well-regarded registered manager.
Strengths
· Risk assessments were comprehensive, regularly reviewed, and maximised people's independence
· Low staff turnover ensured consistent care from staff who knew people well
· Staff received regular supervision, spot checks, and competency checks for medicines management
· Relatives expressed high confidence in the registered manager and the overall running of the service
· Strong safeguarding culture with staff able to identify and report concerns appropriately
Quality-Statement breakdown (15)
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
well-led: Duty of candour; managers and staff clear about roles, quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving careGood