minor“The provider had identified some areas for improvement as part of their quality monitoring and were in the process of implementing new documentation.”
governance
1 finding
minor“We recommend the provider monitors the newly implemented documentation to ensure it is embedded into practice.”
record keeping
1 finding
minor“Relatives told us they were frustrated with the electronic daily records, as they could not access them.”
staffing levels
1 finding
minor
“Some staff felt there was times when they didn't have enough time between calls.”
staff competency
1 finding
minor“Relatives had concerns about meal provision, that staff did not always know how to use the microwave or cooker.”