TLB24/7 Healthcare Ltd, a domiciliary care agency in Rotherham serving 161 people, was rated Good overall following a focused inspection of Safe and Well-Led domains in June–July 2023. The provider had successfully addressed previous breaches of Regulation 17 (governance) and demonstrated effective quality monitoring, safe medication management, and strong leadership, with a recommendation to embed newly implemented documentation systems into practice.
Concerns (5)
minorMedication management: “The provider had identified some areas for improvement as part of their quality monitoring and were in the process of implementing new documentation.”
minorGovernance: “We recommend the provider monitors the newly implemented documentation to ensure it is embedded into practice.”
minor
Record keeping
: “Relatives told us they were frustrated with the electronic daily records, as they could not access them.”
minorStaffing levels: “Some staff felt there was times when they didn't have enough time between calls.”
minorStaff competency: “Relatives had concerns about meal provision, that staff did not always know how to use the microwave or cooker.”
Strengths
· People felt safe and were happy with the care provided; staff were described as lovely, friendly and respectful.
· Safeguarding systems were effective; the registered manager kept records of concerns and monitored outcomes.
· Medication was administered safely; staff had completed medicines training and competency assessments.
· Recruitment practices were safe with all pre-employment checks including DBS completed.
· Quality monitoring systems were effective and had identified areas for improvement, which were being addressed.