County Care Independent Living Ltd is rated Good overall, with an Outstanding rating for Responsive, reflecting exceptional flexibility, community inclusion, and person-centred support for 350 people in Surrey. No regulatory breaches or failure themes were identified; the service demonstrates strong governance, caring staff, and outstanding outcomes in independence and social participation.
Strengths
· Exceptionally flexible and person-centred support enabling people to pursue interests, holidays, community activities, and employment.
· Staff went above and beyond to prevent social isolation, including organising Christmas dinners and events for people without family support.
· Effective governance and auditing systems with proactive learning from incidents and complaints.
· Outstanding responsiveness to individual needs, including adapting support flexibly day-to-day and matching staff to clients by personality.
Quality-Statement breakdown (21)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and take part in activitiesOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood