moderate“Staff had not received training on safeguarding issues in a domestic setting such as coercive and controlling behaviour or self-neglect.”
care planning
1 finding
moderate“Risk assessments and practice to protect people's health and welfare were not fully established. Care plans did not contain sufficient explanation on the control measures.”
staff training
1 finding
moderate“The registered manager could not be confident staff worked to a consistent standard and followed best practice.”
supervision appraisal
1 finding
moderate“Staff supervisions and routine observations of staff practice were not routinely undertaken.”
missed or late visits
1 finding
moderate“One person reported timekeeping had not improved. The registered manager agreed this continued to be a problem.”
governance
1 finding
critical“The failure to notify CQC about an event that stops or may stop the provider from carrying on a regulated activity safely was a breach of Regulation 18 (2)(g).”
leadership
1 finding
critical“People were not provided with sufficient information; they did not have sufficient time to plan new care packages. People received notice of termination with immediate effect.”
person centred care
1 finding
moderate“People's needs and care preferences were not fully assessed and agreed with them before care was provided.”
complaints handling
1 finding
moderate“The provider had a complaints policy and procedure in place however they had not always effectively addressed issues raised with them.”
communication with families
1 finding
critical“People were not informed of new management arrangements in a timely way. They did not have any time to make alternative arrangements when their care package was discontinued.”