ReadyCQC, a weekly field guide to CQC home-care regulation

criticalGovernance: “The failure to notify CQC about an event that stops or may stop the provider from carrying on a regulated activity safely was a breach of Regulation 18 (2)(g).”

criticalLeadership: “People were not provided with sufficient information; they did not have sufficient time to plan new care packages. People received notice of termination with immediate effect.”

criticalCommunication with families: “People were not informed of new management arrangements in a timely way. They did not have any time to make alternative arrangements when their care package was discontinued.”

moderateSafeguarding: “Staff had not received training on safeguarding issues in a domestic setting such as coercive and controlling behaviour or self-neglect.”

moderateCare planning: “Risk assessments and practice to protect people's health and welfare were not fully established. Care plans did not contain sufficient explanation on the control measures.”

moderateStaff training: “The registered manager could not be confident staff worked to a consistent standard and followed best practice.”

moderateSupervision / appraisal: “Staff supervisions and routine observations of staff practice were not routinely undertaken.”

moderateMissed or late visits: “One person reported timekeeping had not improved. The registered manager agreed this continued to be a problem.”

moderatePerson-centred care: “People's needs and care preferences were not fully assessed and agreed with them before care was provided.”

moderateComplaints handling: “The provider had a complaints policy and procedure in place however they had not always effectively addressed issues raised with them.”

Majesty Healthcare Ltd

Inspection reports (3)