Moorcare Devon Limited received an overall Good rating at this focused KLOE inspection covering Safe and Well-Led key questions, with consistent staffing, robust safeguarding processes and effective governance noted as strengths. A recommendation was made regarding the absence of person-centred guidance for 'as required' (PRN) medicines where people are unable to communicate their needs.
Concerns (1)
minorMedication management: “guidance to help staff make consistent, person-centred decisions about when a PRN medicine might be needed, particularly where people were unable to communicate their needs was not in place.”
Strengths
· People told us they felt safe and were happy with the care and support they received, delivered by caring and consistent staff.
· Safe recruitment processes including DBS checks were in place and staff received induction, training and competency checks.
· Sufficient and consistent staff group in place; staff willing to work flexibly to support people to lead active and fulfilling lives.
· Effective infection prevention and control routines were in place.
· Systems were in place to record and monitor incidents and accidents, with trends actioned quickly to prevent reoccurrence.