First inspection of Staffing Plus Ltd, a domiciliary care agency supporting one person, rated Good across all five key questions. The service delivered safe, person-centred support aligned with Registering the Right Support, with effective staff training, robust governance and a responsive registered manager.
Strengths
· Staff knew how to escalate safeguarding concerns and followed a safeguarding flowchart
· Risk assessments covered personal hygiene, home/community safety, finances and missing persons protocol
· Required recruitment checks (references, work history, police check) completed before staff started
· Staff received effective induction including the Care Certificate and regular supervision
· Comprehensive up-to-date training including first aid, infection control, safeguarding and equality and diversity
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies and supporting people to access healthcareGood
effective: Adapting service, design, decoration to meet people's needsGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirementsGood