moderate“The quality assurance processes in place were not always effective. Audits in relation to recruitment records were incomplete and did not pick up on the shortfalls we found.”
minor“They told us they audited work on a daily basis. They did not however document this to show it took place.”
record keeping
2 findings
minor“Staff meetings were not recorded, and we could not be assured there were taking place on a regular basis.”
moderate“we were informed one person was at risk of choking. We observed a note within the care file to state that foods were to be cut up, but this had not been updated within the care record.”
supervision appraisal
1 finding
moderate“The registered manager did not have effective systems to monitor staff training and supervision. Training, supervision records & training development plans were not up to date.”
staff training
1 finding
moderate“Training records and training development plans were not up to date. Supervisions were not taking place regularly in line with the company policy.”
other
1 finding
minor“Recruitment checks were in place but not always robustly documented or complete. We found no evidence during this inspection that people were at risk of harm from this concern.”
communication with families
1 finding
minor“Two people said they weren't always consulted with when their rota's changed. One person said, 'They don't always tell me when my rota changes.'”