ReadyCQC, a weekly field guide to CQC home-care regulation

record keeping

1 finding

minor“We found a couple of gaps in staff records. We noted these to the registered manager during inspection so they could be closed quickly.”

communication with families

1 finding

minor“The new electronic system had not yet been fully embedded, and this meant some people did not know which carers were coming to their visits.”

medication management

1 finding

minor“Medicines were managed safely. Records were kept, policy, procedures, and audits in place, although there had been a gap.”