moderate“Some people had medicines prescribed they could take as and when needed. There were no instructions for staff about when such a medicine could be administered and the total amount that could be taken in one day.”
record keeping
1 finding
minor“Written information was not always sufficiently detailed and body maps were not always used to ensure staff had guidance about where and when topical medicines should be applied.”
governance
1 finding
minor“A number of people, relatives and staff raised issues about the delivery of rotas. Many said they did not receive them, or they arrived late, and staff said they had difficulty accessing them on the electronic system.”
communication with families
1 finding
minor“Some staff told us there were issues with the scheduling of visits to people, the time it took to travel between calls and communication between the office and the staff out providing care.”