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Grove Care Agency Limited was rated Requires Improvement overall at its first inspection, with breaches of Regulations 17, 18 and 19 identified relating to poor record-keeping, lack of documented staff training and supervision, and unsafe recruitment practices. Caring was rated Good, reflecting a person-centred approach with staff who were knowledgeable and respectful, but systemic governance failures across all other key questions posed risks to safe, effective and responsive care.