moderate“medicines administration records (MARs) that did not contain all the required information to ensure staff could administer the medicines safely.”
moderate“there was no PRN protocol to instruct staff on when to administer PRN medicine for pain relief, to one person.”
governance
1 finding
moderate“Audits and checks were being carried out however, these did not fully consider all the areas we (CQC) look at when we inspect registered care services.”
record keeping
1 finding
moderate“we found some of the assessments needed a more thorough review to ensure they better detailed the ways restrictions were minimised or avoided.”
staff competency
1 finding
moderate“we found some gaps regarding required checks which must be undertaken before new staff begin work. This included unexplored gaps in employment history”
infection control
1 finding
moderate“by the time of our visits we saw staff were no longer wearing face masks. Current Government COVID-19 guidance states face masks should still be worn by all care staff.”
care planning
1 finding
minor“improving the content and quality of some people's care records”
staff training
1 finding
minor“Some staff were less confident about how to monitor one person's diabetes. Following our feedback, a referral was swiftly made to a specialist nurse for further support.”