J.C. Michael Groups Ltd Croydon, a domiciliary care agency supporting 65 people, received a Good rating across all five key questions at its October 2023 inspection. The service demonstrated safe practices, consistent staffing, effective governance and a positive person-centred culture, maintaining the Good rating it held at its previous inspection in 2019.
Strengths
· People received support from a regular team of carers, enabling trust and confidence to be built between staff and those they supported.
· Robust recruitment practices including DBS checks, identity checks and references were in place to ensure staff suitability.
· Annual medicines competency checks and audits were carried out by senior staff to ensure safe administration.
· Technology (mobile app) was used effectively to maintain call times, enable care plan access and record completed tasks.
· Classroom-based training facilities on-site supported effective staff development and investment in the workforce.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Leaders and the culture they created promoted high quality, person-centred careGood
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careGood