Care Dynamics Yorkshire Limited is a Good-rated domiciliary care agency serving 28 people, inspected across 30 November and 13 December 2023, with only Safe and Well-Led key questions assessed at this visit. The service demonstrated safe care delivery, strong person-centred culture, effective governance, and meaningful community partnerships, with no failure themes identified.
Strengths
· People and relatives consistently reported feeling safe and well-supported by staff
· Medicines were managed safely with complete administration records and competency checks for staff
· Sufficient staffing levels with effective electronic call-monitoring system ensuring punctuality
· Strong person-centred culture with care plans capturing individual views, wishes and cultural needs
· Provider worked in partnership with local authority, health organisations, sports clubs and colleges to support people's goals
Quality-Statement breakdown (13)
safe: Systems and processes to safeguard people from the risk of abuse and avoidable harm
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
safe: Ensuring consent to care and treatment in line with law and guidanceGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving careGood