Chiltern Health Division

Inspection reports (3)

1. Inspection report · 2023-02-10

   Framework: KLOE · 12 pages · 85 KB · PDF

   Good
   safe: Goodwell-led: Requires improvement

   Chiltern Health Division, a domiciliary care agency serving 173 people, was rated Good overall at inspection in January 2023, with Safe improving to Good but Well-led declining to Requires Improvement. Key shortfalls included incomplete CQC notifications, gaps in personalised risk assessments and care plan reviews, and insufficient written governance processes around accident and incident analysis.

   Concerns (3)

   • moderateCare planning: “Some areas of people's care records required strengthening to ensure risk assessments were in place and personalised for known risks, and care plans reviewed regularly and updated after any changes occurred.”
   • moderateGovernance: “Not all notifications were submitted to CQC as required. This included informing CQC when any allegation of abuse was made.”