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Date of Assessment: 22 January to 7 February 2025. This was a responsive inspection of all 5 key questions triggered by our ongoing monitoring of the service. The service is a care at home service providing support to 60 older people living in their own homes. The provider had fostered a positive, person-centred ethos at the service, which focussed on delivering personalised care to people, in the local area where the service was based. The provider delivered safe and reliable care, which was organised around the needs of people and flexible when changes were needed. The registered manager was organised, competent and dedicated to their role. They had implemented effective governance systems and processes, where senior staff were delegated key tasks, specific to their skills and knowledge. There were sufficient numbers of staff in place, who received appropriate training and ongoing support in their role. People’s care was assessed and reviewed to ensure that it reflected their needs, promoted their independence and respected their choices. There were systems in place to protect people from the risks of suffering abuse and promote learning from incidents. Risks to people in relation to the delivery of care, medicines management and specific health conditions were assessed and reduced. This helped to ensure people and staff were kept safe from coming to harm. Staff were knowledgeable in their role and spoke positively about working for the provider. People told us that staff asked for their consent before delivering care and that they had formed positive and trusting relationships with staff.
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