moderate“The medication administration record sheets (MARS) that had been returned to the office for safe storage showed some gaps in recording. The codes had not been used to show if or why people had not taken their medication”
consent capacity
1 finding
moderate“None of the service's staff had received MCA training through Take 4 Care...There were no mental capacity assessments on any of the care files that we viewed”
record keeping
1 finding
minor“although people said that their risks were well-managed and care workers told us how they managed risks we found that their risk assessments did not always show how risks were to be managed”
governance
1 finding
moderate“the issues found with the medication administration sheets (MARS) had not been identified in the quality assurance checks”