Continuity of Care Services Limited

Inspection reports (2)

1. Inspection report · 2023-12-06

   Framework: KLOE · 10 pages · 79 KB · PDF

   Good
   safe: Goodwell-led: Good

   Continuity of Care Services Limited is a Good-rated domiciliary care agency serving 17 people, demonstrating safe care practices, strong person-centred culture, and effective leadership. The well-led rating improved from Requires Improvement to Good since the last inspection in 2017, with notable strengths in partnership working, staff consistency, and continuous learning.

   Strengths

   • · People were supported by consistent small teams of familiar staff, promoting trust and continuity of care.
   • · Medicines were managed safely including complex administration such as PEG feeding, with monitoring systems in place.
   • · The registered manager was joint chair of the local Skills for Care Registered Managers network, demonstrating exceptional partnership working.
   • · The provider commissioned mock CQC inspections twice yearly and engaged a social care consultant to drive continuous improvement.
   • · Staff wellbeing was actively supported through mental health first aiders and an anonymous electronic feedback application.