minor“Medicine records did not always contain clear explanations when medicines had not been administered. The code "0" was being used in place of a signature but this was not always defined.”
record keeping
1 finding
minor“We found some records lacked information. This included information about best interest decisions made. However, records needing improvement were addressed during the inspection visit.”
consent capacity
1 finding
minor“One person did have some restrictions placed on them, but records regarding the persons capacity and the process followed to confirm this was in their best interests were not clear.”
governance
1 finding
moderate“not all relevant notifications had been submitted to CQC...notifications had not been sent during a period of staff changes.”
communication with families
1 finding
minor“some examples of poor communication between the office administration and care staff...care calls had been cancelled by the person but staff had not been informed.”