Adore Home Care Limited received a Good rating across all five key questions at its first inspection following a change of location in June 2016. The service demonstrated safe, person-centred care with strong leadership, consistent staffing, effective training and robust quality monitoring systems.
Strengths
· People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and whistleblowing procedures
· Sufficient staffing levels with consistent staff allocation; no missed visits and punctual attendance reported by all service users
· Robust recruitment process including enhanced criminal records checks, two written references and employment history verification
· Medicines managed safely with competency spot checks, accurate administration records and no unexplained gaps found
· Comprehensive training programme covering MCA, safeguarding, dementia care, medicines and more, with annual refreshers
Adore Home Care Limited achieved a 'Good' rating across all five key questions at its November 2018 inspection, with 21 people receiving a well-managed, person-centred domiciliary care service. The only minor issue identified was inconsistent recording of topical cream applications, which the registered manager addressed immediately.
Concerns (1)
minorMedication management: “staff had not always informed the registered manager about the application of creams. The registered manager took immediate action to resolve this situation, which included the implementation of a new record”
Strengths
· People felt safe with care provided; risk assessments were comprehensive and updated every six months or more frequently when needs changed.
· Sufficient staffing levels with staff allocated locally to minimise travel time and late arrivals; people received consistent care from the same staff group.
· Robust recruitment process including enhanced criminal records checks, face-to-face interviews, and employment history verification.
· Staff received thorough induction, mandatory training, specialist training (dementia, MCA), regular supervision, observations of practice, and annual appraisals.
· Person-centred care plans developed with full involvement of people, reviewed at least every six months, and written in a respectful, detailed manner.