Lifeways Community Care (Doncaster) improved from Requires Improvement to Good across all inspected key questions (Safe, Effective, Responsive, Well-led), demonstrating consistent person-centred care, strong staff training, and effective governance. Only minor issues were identified, including a small medication documentation gap and records inconsistency, both of which were promptly resolved.
Concerns (3)
minorMedication management: “We identified some minor issues at 1 scheme, this was discussed with the registered manager and it was rectified immediately.”
minorRecord keeping: “1 health care professional told us, they had identified staff were not completing records consistently to be able to effectively review.”
minorComplaints handling: “We received some minor concerns from relatives during our inspection, which the registered manager was not aware of.”
Strengths
· Staff supported people to have maximum choice and control of their lives in the least restrictive way possible, promoting independence and meaningful daily life.
· Comprehensive, personalised care plans regularly reviewed with input from specialist health professionals and involvement of people and relatives.
· Staff were well-trained, including bespoke training requests (e.g. dementia), with competency checks, supervision, and appraisal in place.
· Positive feedback from healthcare professionals praising timely, appropriate referrals and strong communication with management.
· Open, inclusive culture with approachable management, regular audits, and prompt action on identified issues.