moderate“one person was receiving up to eight different care staff in a month. This person had found this difficult as they did not feel staff knew them very well.”
missed or late visits
1 finding
minor“Several people we spoke with also mentioned their calls were late.”
complaints handling
1 finding
minor“it was not always clear what action was taken as a result of a complaint.”
communication with families
1 finding
minor
“Some staff raised concerns around communication between the office and themselves...as this was also raised during this inspection by staff, improvements still needed to be embedded.”
supervision appraisal
1 finding
minor“Some staff told us they had not received supervision. However, we saw records confirming staff had received supervision.”