Nationwide Care Services Ltd (Worcester)

Inspection reports (3)

1. Inspection report · 2023-05-23

   Framework: KLOE · 11 pages · 80 KB · PDF

   Good
   safe: Goodwell-led: Good

   Nationwide Care Services Ltd (Worcester) was rated Good overall following a focused inspection of the Safe and Well-Led key questions on 5 April 2023, with ratings for Effective, Caring, and Responsive carried forward from the previous 2020 inspection. The service demonstrated robust safeguarding, medicines management, recruitment, and governance practices, with consistently positive feedback from people, relatives, and staff.

   Strengths

   • · People felt safe and spoke positively about staff, with consistent continuity of care reported by service users and relatives.
   • · Staff were trained and competency-assessed for medicines administration with no reported errors.
   • · Safe recruitment processes in place including DBS checks and references.
   • · Effective electronic monitoring system tracking missed/late visits and enabling prompt management oversight.
   • · Strong person-centred culture with manager described as approachable, accessible, and responsive to changing needs.