ReadyCQC, a weekly field guide to CQC home-care regulation

criticalSafeguarding: “Staff had not received safeguarding training and clear guidance for reporting concerns were not available to staff or people using the service.”

criticalGovernance: “Failure to maintain the quality of the service...is a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.”

moderateStaff training: “The registered provider had failed to arrange such training for staff despite their intention to refresh staff training every two years.”

moderateCare planning: “The person's care plan did not provide clear guidance to staff about the person's support needs and risks associated with this or other conditions.”

moderateRecord keeping: “The registered provider had not maintained complete records to demonstrate compliance with the regulations.”

moderateConsent / capacity: “The registered provider and staff did not demonstrate a clear awareness or understanding of the MCA and staff had not received training in this area.”

moderateMedication management: “There were outdated medicines prescriptions in the person's care plan and generic guidance had been added to the person's care plan which did not apply to or reflect their needs.”

moderateIncident learning: “When an issue had arisen there was no record of action the provider had taken to address the failure and they were unable to recall what action had been taken.”

minorComplaints handling: “The registered provider had taken appropriate action in response to a specific concern however this had not been done within the timeframe outlined in their own complaints policy.”

Cayon Care Service

Inspection reports (2)