moderate“the monthly quality monitoring checks of the service had not consistently taken place”
record keeping
1 finding
moderate“regular audits were completed by deputy managers, this process had not always identified gaps or inconsistencies in record keeping”
leadership
1 finding
moderate“There was no registered manager in place at the time of the inspection, a manager had been recruited who was planning to register with the Care Quality Commission.”
staff competency
1 finding
minor
“we found some short unexplained gaps in staff work history, there was no evidence this had impacted on people's safety”