The Private Care Company was rated Good across all five key questions at its announced inspection on 29 June 2016, with 80 people receiving domiciliary care at the time. No failures or regulatory breaches were identified; the service demonstrated consistent, person-centred care delivery underpinned by strong leadership, robust quality audits, and well-trained, well-supported staff.
Strengths
· People felt safe and staff demonstrated strong safeguarding knowledge, including recognising signs of abuse and whistle-blowing procedures.
· Medicines were administered safely using blister packs and MAR sheets, with competency checks and staff training in place.
· Consistent staffing rotas enabled staff to build strong relationships with people and deliver personalised, person-centred care.
· Staff received induction aligned to the Care Certificate, quarterly supervision, competency checks, and ongoing development including health and social care diplomas.
· The registered provider demonstrated strong leadership with robust quality audits, regular feedback mechanisms, and responsive communication with staff and people.
Quality-Statement breakdown (18)
safe: Safeguarding people from abuseGood
safe: Medication managementGood
safe: Risk assessment and managementGood
safe: Staffing levels and recruitmentGood
effective: Staff training and inductionGood
effective: Supervision and competencyGood
effective: Consent and Mental Capacity ActGood
effective: Nutrition, hydration and healthcare accessGood
caring: Kindness, dignity and respectGood
caring: Promoting independence and choiceGood
caring: Confidentiality and privacyGood
caring: Involvement in care planningGood
responsive: Person-centred care planning and reviewGood
responsive: Timeliness and consistency of care callsGood
The Private Care Company Limited, a domiciliary care service supporting 112 people in Hove, retained its overall Good rating across all five key questions at this January 2019 inspection. No regulatory breaches were identified; the service demonstrated safe, person-centred care with strong staff training, effective governance and positive feedback from people, relatives and healthcare professionals.
Strengths
· People felt safe and staff demonstrated good knowledge of safeguarding procedures and signs of abuse.
· Medicines were administered safely by trained and competent staff with correctly completed MAR charts.
· Sufficient staffing levels maintained with safe recruitment practices including DBS checks and shadowing periods.
· Staff completed comprehensive induction, care certificate training, regular supervision and annual appraisals.
· Person-centred care plans developed with involvement of people, relatives and healthcare professionals.
Quality-Statement breakdown (23)
safe: Systems and processes to protect people from abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing levels and safe recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choicesGood
effective: Staff skills, knowledge and experienceGood
effective: Supporting people to eat and drink enoughGood