Moorcare, a domiciliary care agency in Leeds supporting 55 people, was rated Good overall following a focused inspection of Safe and Well-led. Well-led improved from Requires Improvement to Good, with safe medicines management, strong safeguarding, person-centred culture and close links with the local Jewish community noted.
Strengths
· Safe medicines management with monthly audits and spot-checks ensuring staff competency
· Robust safeguarding systems with staff trained to recognise and report abuse
· Safe recruitment processes and staffing levels reviewed regularly to meet people's needs
· Effective infection control with sufficient PPE and additional donning/doffing training
· Lessons learned shared with staff to reduce risk of reoccurrence
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood