critical“Staff had failed to sign both MARS we looked at on several occasions dating back to November 2018.”
staff competency
1 finding
critical“Staff working at the service had not had their competence to administer medicines assessed to ensure they were administering medicines safely.”
governance
1 finding
critical“This system had failed to identify recording errors on the medicines administration recording sheets we found and reported on in the safe question.”
staffing levels
1 finding
moderate“We are a bit short staffed now which has caused some inconsistencies, it's not bad overall but more staff would help.”
person centred care
1 finding
moderate“Staffing was not always provided to people in line with their preferences due to organisational changes taking place.”
record keeping
1 finding
moderate“Prior to that, accurate records were not made available to us in relation to the regulated activity.”