Bluebird Care (Bury & Bolton) received an overall Good rating across all five key questions at its November 2023 inspection, maintaining the same rating as its previous inspection in 2017. The service demonstrated personalised, innovative care delivery, robust governance, and strong partnerships with healthcare professionals, with no failure themes identified.
Strengths
· Robust staff recruitment processes with appropriate checks and consistent staffing providing continuity of care
· Electronic medication administration system enabling daily review of records to reduce errors
· Innovative 'care assist' kit allowing staff to assess vital health statistics, reducing unnecessary hospital admissions
· Personalised, strengths-based support plans regularly reviewed with people and their relatives
· Strong partnership working with healthcare professionals, described as 'a shining example of good practice'
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies; Supporting people to live healthier lives; Supporting people to eat and drink enoughGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships; support to follow interests and activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; Continuous learning and improving careGood
well-led: Managers and staff being clear about their roles; Working in partnership with othersGood