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YESUK Office, a small domiciliary care agency in St. Albans, was rated Requires Improvement overall following a December 2023 inspection, with three regulatory breaches identified relating to safe care and treatment, consent, and good governance. While staff demonstrated genuine compassion and the person's relatives praised the care, significant gaps in risk assessment documentation, mental capacity processes, staff training, and quality monitoring systems undermined the safety and effectiveness of the service.
YESUK Care and Support Services Ltd received a Good rating across all five key questions at its October 2017 inspection, supporting one person at the time. The service demonstrated strong person-centred practice, robust governance, and consistently positive feedback from the person supported and their relative.