minor“the provider did not have protocols in place that described when 'when required' medications should be administered.”
record keeping
1 finding
moderate“Pre-employment checks did not always include explanation of gaps in employment. The provider did not submit evidence of completed staff file audits.”
consent capacity
1 finding
moderate“Staff carried out mental capacity assessments for all people using the service...The assessments were not decision specific.”
staff competency
1 finding
minor“managers carried out competency checks for medication administration and manual handling regularly, however we found not all records were available to view.”
staff training
1 finding
minor“The provider kept a comprehensive record of where training had been completed, however we found some staff refresher training was overdue.”
missed or late visits
1 finding
minor“People told us staff were sometimes late to their visits. When this happened staff kept people informed.”