moderate“"Staffing levels are a major problem as there's only two full time carers and the other three have limited availability so the two full-time carers end up having to pick up extra hours"”
missed or late visits
1 finding
moderate“"A few late calls. If the carer is 15 minutes late there is an on-call number" and "I was waiting for my lunch call...They told me the person hadn't come to work"”
care planning
1 finding
minor“Further development with some care plans was required to ensure best practice was consistently applied. The registered manager acknowledged this and was in the process of making the required changes.”
governance
1 finding
moderate“Actions plans were in place which highlighted that various policies and procedures required updating to reflect best practice. Additional time was required to fully embed the planned improvements.”
person centred care
1 finding
minor“"They have to use a lot of agency workers that means I keep having to explain my care every shift"”