ReadyCQC, a weekly field guide to CQC home-care regulation

governance

2 findings

moderate“some assessments that had not been recorded as having been reviewed for over 12 months”
moderate“a broader process of auditing was needed to ensure managers had complete oversight of the service”

incident learning

1 finding

communication with families

1 finding

minor“There was no formal way for people or their relatives to provide feedback apart from verbally to managers and staff.”