ReadyCQC, a weekly field guide to CQC home-care regulation

ReadyCQC

criticalMedication management: “records showed people had, at times, been overdosed on their medicines, under-dosed and/or received medicines without the appropriate amount of time left in between doses.”
criticalMedication management: “The service had two systems in place to manage medicines, an electronic one and a paper-based system...Having two systems running concurrently risked error.”
criticalGovernance: “Whilst systems were in place to audit medicines management, risk assessing and care records, these had failed to identify or rectify the concerns found at this inspection.”
moderateCare planning: “care records were not consistently accurate or complete and they could not be relied upon to evidence what care and support had been delivered.”
moderateCare planning: “The care plans we viewed were task based and did not evidence the person-centred care that people told us they received. Some were not accurate and contained inconsistent information.”
moderateStaff training: “Staff had not consistently received the training the provider deemed mandatory and the oversight systems in place had failed to rectify this.”
moderateRecord keeping: “daily notes did not provide enough information for attending staff on what care had been previously delivered.”
moderateMissed or late visits: “people did not receive a rota and the records we viewed confirmed call times varied and did not consistently meet the times that had been agreed.”
moderateIncident learning: “due to the issues with the systems in place, we could not be assured all accidents and incidents were being recorded in an effective way that allowed full oversight and analysis.”
minorStaff training: “staff had not received training in end of life care. As part of this inspection, the registered manager told us this is training they will now provide and make mandatory.”
minorSupervision / appraisal: “In November 2022, because of seeking feedback, staff had requested staff meetings take place on a regular basis. At the time of this inspection, these were still not taking place.”

Caremark Norwich

Inspection reports (2)