ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Learning lessons when things go wrongNot rated

safe: Assessing risk, safety monitoring and managementNot rated

safe: Systems and processes to safeguard people from the risk of abuseNot rated

safe: Staffing and recruitmentNot rated

safe: Using medicines safelyNot rated

safe: Preventing and controlling infectionNot rated

responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated

responsive: Meeting people's communication needsNot rated

responsive: Supporting people to develop and maintain relationships and follow interestsNot rated

responsive: End of life care and supportNot rated

responsive: Improving care quality in response to complaints or concernsNot rated

well-led: Continuous learning and improving careNot rated

well-led: Promoting a positive, person-centred cultureNot rated

well-led: Duty of candourNot rated

well-led: Managers and staff being clear about their rolesNot rated

well-led: Engaging and involving people, public and staffNot rated

well-led: Working in partnership with othersNot rated

Sahan Cares C.I.C