moderate“we found the documentation that should be used to show how the decision had been made, and who was involved in this, had not been completed.”
minor“We recommended that the provider ensures interview records are maintained going forward as these were not readily available in all files we viewed.”
governance
1 finding
moderate“We found the auditing of some forms was not sufficiently robust to identify errors and where any improvements were needed.”
care planning
1 finding
minor“Some care workers made suggestions about how they thought these could be made more personalised and easier to use...including showing choices people made.”
consent capacity
1 finding
moderate“the documentation that should be used to show how the decision had been made, and who was involved in this, had not been completed.”